Care Management Associate

Job not on LinkedIn

🔥 5 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $18 - $42 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Conduct telephonic outreach to and enroll eligible Medicaid members • Engage members using caring and behavioral interviewing techniques • Provide direct member outreach and engagement • Facilitate case assignment and connect identified members to care managers through warm transfer • Support implementation of care plans and promote effective utilization of healthcare services • Provide comprehensive coordination of healthcare services • Answer telephone calls, take messages, research information, and assist in solving problems • Maintain accurate and complete documentation meeting risk management, regulatory, and accreditation requirements • Protect confidentiality of member information and follow company confidentiality policies • Support team members and contribute to Hub efficiency, productivity, quality, and care management processes

🎯 Requirements

• Must sit in the Eastern Time Zone • Effective communication, telephonic and organizational skills • Ability to manage multiple priorities and adapt to change • Ability to meet daily metrics with speed, accuracy and a positive attitude • Strong customer service skills • Attention to privacy, confidentiality, quality management processes, regulatory and accreditation guidelines, and company policies and procedures • Ability to complete detailed documentation in electronic member records • Ability to work independently and meet deliverables and deadlines • Ability to participate effectively in a multidisciplinary team • High School Diploma plus experience • 2–4 years’ experience in healthcare field preferred • Experience with Microsoft Word, Outlook, and Excel preferred • Data entry and documentation within member records preferred • Familiarity with basic medical terminology and care management concepts preferred • Flexibility to work occasional nights and weekends outside standard business hours spanning 8:00 am to 8:00 pm • Strong organizational, verbal and written communication skills • Bilingual (Spanish) preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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