Client Advocate I

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🔥 22 minutes ago

🐊 Florida, Michigan, +1 more states – Remote

🐊 Florida – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $43.9k - $102.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Servicing your assigned book of business • Acknowledge customer’s inquiry within 1 business day • Create and maintain PDET cases as outlined in policy guidelines • Acts as the single point of contact for client’s operational inquiries and escalated issues. • Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and Finance • Provides plan document interpretation and ensures the client’s questions are addressed. • Conduct client portal training • Supports operational departments to enhance the member experience through improved workflows and process improvements • Identify opportunities that support account owners in developing and delivering strategic plans

🎯 Requirements

• 2+ years healthcare industry experience • Ability to meet deadlines • Decision making skills • Conflict resolution, flexibility, time management and active listening skills • Knowledge and experience with administrative operations • Professional written & verbal communication skills • Experience in Outlook, Word, Excel, PowerPoint, and Teams.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs