FleetPride
1001 - 5000 employees
Founded 1999
🚗 Transport
🛒 Retail
🤝 B2B
Transport • Retail • B2B
FleetPride is a company that offers a wide range of parts and services for vehicle maintenance and repair. FleetPride focuses on parts fit for various types of vehicles and provides customer service, terms and policies support, and the ability to subscribe to their mailing list for updates. The company appears to cater to both individual and commercial customers looking for vehicle components and repair services.
Customer Advocate Specialist
🔥 0 minutes ago
🐊 Florida, Idaho, +2 more states – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🗣️ Customer Advocate
🦅 H1B Visa Sponsor
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FleetPride
1001 - 5000 employees
Founded 1999
🚗 Transport
🛒 Retail
🤝 B2B
Transport • Retail • B2B
FleetPride is a company that offers a wide range of parts and services for vehicle maintenance and repair. FleetPride focuses on parts fit for various types of vehicles and provides customer service, terms and policies support, and the ability to subscribe to their mailing list for updates. The company appears to cater to both individual and commercial customers looking for vehicle components and repair services.
📋 Description
• Respond to customer inquiries via email or chat in a timely and professional manner • Resolve customer issues efficiently while ensuring accuracy and completeness • Maintain detailed and accurate records of customer interactions • Identify customer needs and provide appropriate solutions or escalate when necessary • Demonstrate empathy and a strong commitment to customer satisfaction • Follow company policies related to safety, compliance, and risk management • Collaborate with internal teams to improve processes and customer experience • Continuously seek opportunities to enhance service quality and improve customer outcomes • Identify recurring customer issues and provide feedback to improve processes, tools, and overall experience
🎯 Requirements
• High school diploma or equivalent (required); associate or bachelor’s degree preferred • Previous customer service or support experience preferred • Strong communication and problem-solving skills • Ability to multitask and work in a fast-paced environment • Basic computer proficiency and familiarity with Salesforce CRM • Experience with branch based industrial distribution preferred; heavy-duty trucking industry a plus
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work schedules • Professional development opportunities • Paid time off
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