Client Support Representative I

Job not on LinkedIn

🔥 2 minutes ago

🥔 Idaho, Texas – Remote

🥔 Idaho – Remote 🤠 Texas – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Respond to member inquiries via phone, email, or chat • Resolve member issues related to pharmacy benefits, claims, eligibility, and other service needs • Escalate complex cases to senior support staff • Document member interactions accurately for compliance and service quality • Identify recurring issues and share feedback with leadership for process improvement • Collaborate with Client Support Supervisors and Account Managers to ensure seamless service delivery • Participate in team huddles and training sessions on product updates and policy changes • Maintain a positive, solutions-oriented approach in member interactions • Review team processes for accuracy and recommend updates to leadership

🎯 Requirements

• 1–2 years of experience in customer service, healthcare, insurance, or benefits • Strong verbal and written communication skills • Ability to manage member issues with empathy and attention to detail • Must live in CST/EST time zone • High School Diploma • Familiarity with CRM platforms, call center tools, or SOP documentation • Associate’s degree in Business, Healthcare Administration, or related field preferred • Interest in career growth within client support or account management

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting colleagues’ physical, emotional, and financial well-being • Comprehensive benefits package for full-time employees