Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Handle customer service inquiries and problems via telephone, internet, or written correspondence • Answer and document incoming contacts and respond to complex calls related to specialized services • Ensure members receive respectful, kind, and thorough responses • Identify and evaluate data to resolve complaints and coordinate service recovery • Follow established procedures to meet customer/member needs and enhance brand recognition • Answer questions about prescription insurance, medication coverage, and mail-order prescriptions • Communicate with work units and organizational departments to resolve issues • Organize training sessions for internal staff on premium customer service processes, policies, and best practices • Complete required training to use available tools and recall necessary information • Document customer correspondence and maintain confidential patient information records

🎯 Requirements

• At least 1 year of experience in a call center and/or high call-volume environment • Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook • Ability to work a flexible Monday-Friday schedule from 7am-6pm Arizona Time • High school diploma or GED • Bilingual English/Spanish preferred • Demonstrated problem-solving and decision-making skills preferred • Previous healthcare environment experience preferred • Knowledge of medical terminology preferred • Strong organizational and time management skills preferred • Excellent communication skills preferred • Ability to demonstrate empathy in a professional, customer-oriented manner preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Comprehensive benefits package for eligible full-time colleagues and their families • Recognition programs