Customer Support Associate

Job not on LinkedIn

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Lifepoint Health®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Lifepoint Health® is a diversified healthcare delivery network that serves patients, clinicians, communities, and partners across the healthcare continuum. With a presence that extends from coast to coast, Lifepoint operates community hospitals, rehabilitation and behavioral health hospitals, and additional care sites. The company is dedicated to improving community health through high-quality care, patient safety, clinical excellence, and innovative partnerships aimed at enhancing healthcare quality and access.

📋 Description

• Answer inbound calls, chats, and emails in alignment with processes and service-level goals • Collect and validate client information in Five9, ServiceNow, and other applications • Assist clients using professional communication etiquette and listening skills • Build a safe and trustworthy client environment through scripted and non-scripted communication • Resolve client questions and teach self-service methods • De-escalate dissatisfied-client situations patiently and supportively • Navigate multiple applications using dual monitors • Maintain accurate, up-to-date documentation • Meet goals and objectives assigned by management • Maintain client-information confidentiality • Provide exceptional customer service • Escalate problems to management • Follow the Employee Handbook, Employee Code of Conduct, Work from Home Requirements, and Call Center Guidelines • Participate in the Corporate Compliance Program • Assist with projects assigned by management • Consistently adhere to the work schedule

🎯 Requirements

• High School Diploma/GED required • Associate’s Degree or Bachelor’s degree preferred • Three or more years of call center customer service experience • One year or more of experience working remotely • Wired high-speed internet with download speed of at least 100 Mbps and upload speed of at least 20 Mbps • Ability to work Monday-Friday, 8:30 a.m.-5 p.m. EST or 10 a.m.-6:30 p.m. • Ability to work with Five9, ServiceNow, and other applications • Ability to use dual monitors • Ability to maintain confidentiality of client information • Ability to satisfy essential functions with or without reasonable accommodation

🏖️ Benefits

• 401k • PTO • Medical, dental, and vision benefits • Tuition reimbursement • Employee Assistance Program • Flexible-spending and health-savings accounts • Extended illness bank package for full-time employees • Life, accident, critical-injury, short- and long-term disability, and identity theft coverage • Loan assistance • 401(k) matching • Mental, physical, and financial wellness support • Professional development and growth opportunities