Customer Care Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Illinois – Remote

🏄 California – Remote 🌽 Illinois – Remote

💵 $48.5k - $72.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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GoFundMe.org

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded none

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

GoFundMe. org is a registered 501(c)(3) nonprofit organization that operates independently from GoFundMe, Inc and the GoFundMe fundraising platform. It focuses on rapidly raising and distributing funds to assist people and communities in times of crisis, such as natural disasters and social injustices. Since its inception in 2017, GoFundMe. org has raised and distributed over $160 million across more than 150 funds, providing over 15,000 grants to meet urgent needs and support critical social change. The organization collaborates with a wide range of community and corporate partners to drive philanthropic priorities and social impact goals, leveraging GoFundMe, Inc’s technology and resources. GoFundMe. org also accepts various forms of donations, including checks, crypto, donor-advised funds, and wire transfers, to maximize its impact.

📋 Description

• Answer nonprofit customer questions about GoFundMe Pro products and services via phone, email, chat, and social channels • Provide product education and technical assistance • Troubleshoot technical and account-related inquiries • Resolve complex customer problems by collaborating across GoFundMe Pro teams • Become an expert on the SaaS solution and nonprofit fundraising use cases • Work with the team to deliver shared goals while operating autonomously • Improve processes, systems, and customer interactions through innovation • Share customer insights with the product team • Identify trends and anomalies and present recommendations to leadership and cross-functional partners • Build long-lasting customer relationships and represent the GoFundMe brand

🎯 Requirements

• Exceptional oral and written communication skills across phone, email, chat, and social channels • World-class organizational skills • Strong emotional intelligence and customer empathy • Extremely process-oriented and resourceful • Ability to thrive in a highly matrixed environment • Ability to collaborate with teammates, customer success, product management, and development • Mission-driven mindset • Ability to challenge the status quo through innovation • Ability to identify trends, investigate anomalies, and present recommendations • Customer service experience • Experience working with nonprofits preferred • CRM/ticketing system experience preferred • Basic HTML/CSS knowledge preferred • Familiarity with Slack, Zoom, and project management systems preferred • Preference for candidates located in Chicago, Illinois or San Diego, California

🏖️ Benefits

• Competitive pay • Equity • Healthcare benefits • Dental insurance • Vision insurance • Life insurance • 401(k) saving program • Financial assistance for hybrid work • Family planning financial assistance • Generous parental leave • Flexible time-off policies • Mental health and wellness resources • Learning programs • Development programs • Recognition programs • Diversity, equity, and inclusion initiatives • Employee resource groups • Volunteering program