Customer Care Center Agent

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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SAM

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏗️ Construction

⚡ Energy

💰 $36.7M Private Equity Round - SAM on 2014-03

Consulting • Construction • Energy

SAM is a provider of geospatial data, land surveying, and inspection services that delivers foundational spatial data and digital solutions for infrastructure and utility programs. Their services include land surveying, aerial mapping, GIS, BIM/3-D, laser scanning, construction monitoring, powerline and engineering inspection, subsurface utility engineering and utility coordination, plus digital and data services such as data management and quality, analytics & AI enablement, network model management, and substation digital twin and visualization solutions. SAM serves utilities (electric, renewables, gas distribution, telecommunications, data centers, water), transportation (roadways, rail, aviation, bridges), government, commercial & industrial, and natural resources clients to support planning, construction, asset management, disaster response, and program delivery.

📋 Description

• Manage large volumes of customer inquiries from potential and existing customers via calls, emails, SMS, and text/video chats • Identify customer needs and provide appropriate solutions • Research and resolve customer problems • Keep records of customer conversations • Follow communication scripts • Book self-storage reservations and facilitate contactless rental and move-in processes • Upsell customers when appropriate • Support existing customers with reservation changes, general questions, concerns, and storage payments • Meet or exceed sales and service goals and maintain defined KPI levels • Maintain product and procedure knowledge • Provide exceptional customer service and professionalism • Attend one-on-one video feedback sessions, team video meetings, and training sessions • Communicate and coordinate with Store Team members • Provide management feedback on customer service process efficiency

🎯 Requirements

• 0–2 years of sales or customer service experience preferred • Prior call center and/or self-storage experience preferred • Strong communication skills, especially listening • Ability to display empathy in varied customer situations • Customer-focused • Ability to multitask • Ability to remain calm with challenging or upset customers • Computer and technology savvy • Proficiency with MS Office Suite preferred • High school diploma, general education degree, or equivalent • Must be fluent in spoken and written English • Minimum 40 hours per week; occasional overtime required • Availability for some nights, weekends, and holidays based on business needs • Designated remote workspace free from background noise and distractions • Ability to appear on live camera for customer interactions and business-related meetings • High-speed internet access of at least 100 Mbps • Secondary communication method, such as cell phone or landline, in case of equipment failure • Ability to perform walking, standing, sitting, talking, hearing, close-vision work, driving, color/depth perception, bending/stooping, repetitive motion, keyboarding, using hands, lifting up to 25 lbs., reaching, climbing, and crouching/stooping

🏖️ Benefits

• A dynamic company with an award-winning culture • A clear path for advancement within our thriving company • Competitive pay with bonus potential • Paid holidays • Paid time Off • Paid maternity and paternity leave • Comprehensive healthcare and 401(k) plan • Short-Term & Long-Term Disability insurance • Flexible Scheduling • Tuition re-imbursement • Dental Insurance • Health Insurance • Vision Insurance