Customer Service Associate

🔥 0 minutes ago

🦬 Montana – Remote

🦬 Montana – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims • Provide clear, accurate, and timely responses to information requests • Document calls in Chronolog by summarizing key conversation points • Return messages from designated voicemail boxes • Read, interpret, and apply plan documents, amendments, and updates for multiple clients • Meet with clients as needed to assist with health benefit plan questions • Support team members and cross-functional partners • Log faxed claims and enter fax information into Chronolog • Return misdirected claims to the appropriate provider • Assist members with website navigation • Meet or exceed company standards for quality and production • Maintain punctual and reliable attendance • Research claim information and assist with identification • Assist with provider record maintenance • Index claims and correspondence batches • Complete responsibilities assigned to specific client groups • Aid in employee training and cross-training • Research and prepare refund documentation

🎯 Requirements

• High school diploma or GED required • Basic computer and customer service experience • Excellent verbal and written communication skills • Proficiency with Windows, Word, and Adobe Acrobat; ability to learn new software • Minimum typing speed of 45 wpm • Strong listening skills and attention to detail • Basic mathematical competency • High interpersonal skills and ability to work collaboratively • Ability to organize and recall large amounts of detailed information • Ability to read, analyze, and interpret benefit plans, insurance documents, and regulations • Professional attitude and ability to project a positive image • Commitment to privacy and confidentiality standards • Flexibility to work under pressure and meet deadlines • Strong problem-solving abilities with professionalism and patience • Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Work at home occasionally or permanently • Tobacco-free policy • Reasonable accommodation assistance for the online application process