Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Serve as the first point of contact for members • Assist customers with transportation questions and concerns • Schedule, modify, and cancel transportation reservations • Obtain and document customer complaints and concerns • Accurately document customer information, trip data, and interactions • Attend required meetings and follow company policies and procedures • Maintain acceptable attendance and punctuality • Refer unresolved customer grievances to appropriate departments • Support a positive and collaborative working environment • Support a 24/7/365 contact center, including required night, weekend, holiday, and company-recognized holiday coverage • Participate in additional projects or duties as assigned

🎯 Requirements

• Must live in Hawaii • High-speed internet of at least 25 Mbps download and 5 Mbps upload; proof of speed test required • Ability to directly hardwire to modem • Dedicated work area separated from other living spaces to ensure privacy of sensitive information • Ability to attend 100% of training and be on camera for the first 30 days of employment • High School Diploma preferred • 0–2 years of contact center or customer service experience with high call volume and data entry preferred, or equivalent combination of education and/or experience • Excellent customer service and interpersonal skills • Ability to work independently and as part of a team • Ability to quickly learn new technology and processes • Ability to understand and follow complex instructions • Ability to accurately type at least 35 words per minute • Ability to work Monday through Friday shifts and support a 24/7/365 contact center, including nights, weekends, and holidays • Ability to meet physical demands including extended sitting, frequent telephone, headset, and computer use, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post-Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) • Work from home