Customer Care Center Agent

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SAM

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🏗️ Construction

⚡ Energy

🚗 Transport

💰 $36.7M Private Equity Round - SAM on 2014-03

Construction • Energy • Transport

SAM is a professional services firm that collects, manages, and delivers geospatial and site data to support infrastructure and utility programs. Their services include land surveying, aerial mapping, GIS, BIM/3-D, laser scanning, construction monitoring, inspection (including powerline and 3D construction inspection), subsurface utility engineering, and digital/data services such as data management, analytics & AI enablement, utility network and model management, spatial data integration, and digital twins. SAM serves markets including utilities (electric, renewables, gas, telecommunications, water), transportation (roadways, rail, aviation, bridges), government, data centers, commercial/industrial, and oil & gas.

📋 Description

• Manage large volumes of customer inquiries remotely through calls, emails, SMS, and text/video chats • Identify customer needs and provide appropriate solutions • Research and resolve customer problems • Maintain records of customer conversations • Follow communication scripts • Book self-storage reservations and facilitate contactless rental and move-in processes • Upsell products and solutions when appropriate • Support existing customers by changing reservations, answering questions, addressing concerns, and taking storage payments • Meet or exceed sales and service goals and maintain defined KPI levels • Maintain product and procedure knowledge • Attend one-on-one video feedback sessions, team video meetings, and training sessions • Communicate and coordinate with Store Team members when necessary • Provide management feedback on customer service process efficiency

🎯 Requirements

• 0–2 years of sales or customer service experience preferred • Prior call center and/or self-storage experience preferred • Strong communication skills, especially listening • Ability to display empathy in varied customer situations • Customer-focused approach • Ability to multitask • Ability to remain calm with challenging or upset customers • Computer and technology savvy • Proficiency with MS Office Suite preferred • High school diploma, general education degree, or equivalent • Fluency in spoken and written English required • Minimum 40 hours per typical week • Occasional overtime required • Availability for some nights, weekends, and holidays based on business needs • Designated remote location free from background noise and distractions • Ability to appear on live camera for customer interactions and business-related meetings • High-speed internet access of at least 100 Mbps • Secondary communication method, such as cell phone or landline, in case of equipment failure • Ability to perform required physical activities, including lifting up to 25 lbs., keyboarding, repetitive motion, reaching, climbing, and crouching/stooping

🏖️ Benefits

• A dynamic company with an award-winning culture • A clear path for advancement within our thriving company • Competitive pay with bonus potential • Paid holidays • Paid time Off • Paid maternity and paternity leave • Comprehensive healthcare and 401(k) plan • Short-Term & Long-Term Disability insurance • Flexible Scheduling • Tuition re-imbursement • Dental Insurance • Health Insurance • Vision Insurance