Customer Support Associate

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Fanatics

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

🛒 Retail

⚽ Sports

💰 $700M Private Equity Round - Fanatics on 2022-12

eCommerce • Retail • Sports

Fanatics is a global sports merchandise and commerce company that designs, produces, and sells licensed sports apparel, memorabilia and fan gear. The company operates a large e-commerce and retail platform that partners with professional leagues, teams, and brands, and runs business units focused on merchandising operations and technology (e. g. , Fanatics ONE), brand protection, and a global footprint to serve fans worldwide. Fanatics emphasizes enhancing the fan experience, corporate responsibility, and investor relations.

📋 Description

• Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues • Model exemplary service through web message, voice, and email channels • Apply good judgment case by case, expedite resolutions, and follow up to ensure Collector satisfaction • Build and maintain relationships with repeat Collectors • Develop thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar • Perform additional duties as assigned

🎯 Requirements

• Positive, Collector-minded individual with a passion to serve • General knowledge of the trading cards and collectibles industry • Strong problem-solving abilities and attention to detail • Excellent interpersonal, verbal, and written communication skills • Ability to multitask, prioritize, and manage time effectively • Proficiency in MS Suite, including Word, Outlook, and Excel • Familiarity with contact center performance metrics, including AHT, CSAT, NPS, and schedule adherence • Experience working through web message, voice, and email interactions with customers • Willingness and ability to work flexible hours, including evenings and weekends, with schedules adjusting quarterly

🏖️ Benefits

• Career advancement opportunities within Fanatics up to Director level in Customer Experience, Project Management, Brand Management, and more • Salary range represents base pay only; incentive compensation is excluded • Benefits information provided at https://benefitsatfanatics.com/