Customer Support Associate

🕒 August 13

🗽 New York – Remote

🗽 New York – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fanatics

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

🛒 Retail

⚽ Sports

💰 $700M Private Equity Round - Fanatics on 2022-12

eCommerce • Retail • Sports

Fanatics is a global sports merchandise and commerce company that designs, produces, and sells licensed sports apparel, memorabilia and fan gear. The company operates a large e-commerce and retail platform that partners with professional leagues, teams, and brands, and runs business units focused on merchandising operations and technology (e. g. , Fanatics ONE), brand protection, and a global footprint to serve fans worldwide. Fanatics emphasizes enhancing the fan experience, corporate responsibility, and investor relations.

📋 Description

• Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues • Model exemplary service through web message, voice, and email channels • Apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction • Build and maintain relationships with repeat Collectors • Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar • Perform additional duties as assigned • Report to the Manager, Customer Service

🎯 Requirements

• Positive, Collector-minded individual with a passion to serve • General knowledge of trading cards and collectibles industry • Strong problem-solving abilities and attention to detail • Excellent interpersonal, verbal, and written communication skills • Able to multitask, prioritize, and manage time effectively • Proficiency in MS Suite, including Word, Outlook & Excel • Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence) • Experience working through web message, voice, and email interactions with customers • Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly

🏖️ Benefits

• Advancement opportunities within Fanatics up to Director level in Customer Experience, Project Management, Brand Management, and more • Base pay excludes short-term and long-term incentive compensation