Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio, Massachusetts, +1 more states – Remote

🏈 Ohio – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Listen to and advocate for customers by understanding their needs and providing guidance and support • Resolve customer inquiries and issues efficiently while documenting all interactions • Educate customers about benefits and available resources and help them navigate their options • Anticipate customer needs and provide proactive solutions to enhance satisfaction • Collaborate with team members and other departments to address service issues and improve outcomes • Document customer correspondence and maintain confidential patient-information records • Use AI-enabled tools during training and servicing to improve efficiency, problem-solving, and customer experience • Follow policies, procedures, and the CVS/Aetna Code of Conduct • Deliver accurate, empathetic, high-quality interactions and resolve issues on the first call • Report to work and adhere to the assigned schedule

🎯 Requirements

• 6+ months of customer service experience • Basic computer skills • Must work in Eastern Standard Time or Central Standard Time • High School Diploma, GED, or equivalent experience • Adherence to workplace model and potential telework agreements • High-speed internet with 100 Mbps download and 25 Mbps upload speeds • Direct wired Ethernet connection to the modem/router; hotspots, satellite, fixed wireless, and WiFi are not permitted • Willingness to leverage technology and AI as key support tools • Willingness to work specific hours with flexibility • Preferred: 1+ years of customer service experience in a contact center environment • Preferred: 1+ years of claims, provider, dental, medical, or related healthcare experience • Microsoft Office experience preferred

🏖️ Benefits

• $2,000 sign-on bonus after 9 months of service, subject to continuous employment for a minimum of 12 months • New colleague orientation • Comprehensive training ranging from 4 to 18 weeks • Supportive and inclusive culture • Continuous learning and growth • Ongoing coaching and mentoring support • Equipment and resources needed to complete assigned work • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other well-being resources based on eligibility