Digital Product Owner

Job not on LinkedIn

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $92.7k - $185.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Transform the agent experience by delivering digital products that streamline workflows, reduce friction, and improve call center operations • Support the Agent Experience and Efficiency portfolio • Lead a scrum team defining and delivering scalable, reliable agent-facing capabilities • Partner with product leads, business analysts, system teams, stakeholders, and engineering to translate business needs into user stories and acceptance criteria • Lead and support PI Planning and Agile ceremonies • Own backlog creation, refinement, prioritization, and traceability within a SAFe/Agile framework • Collaborate with engineering on solutioning and validate backend functionality • Accept completed work against functional and non-functional requirements • Drive cross-team alignment, communication, issue resolution, and engagement • Improve agent productivity and operational outcomes across Aetna service organizations

🎯 Requirements

• 5+ years of digital product ownership, product management, or content management experience supporting call center or operational teams • 5+ years working in Agile/SAFe environments with cross-functional partners • Ability to translate complex clinical, operational, or technical requirements into user-centric experiences and executable user stories • Experience facilitating PI Planning and managing dependencies, risks, and priorities across multiple teams • Ability to write clear, technically sound user stories • Ability to validate backend functionality through acceptance testing • Bachelor's degree from an accredited university or equivalent work experience • High School Diploma/GED + 4 years relevant experience as an alternative education pathway • Preferred: health insurance or healthcare industry experience • Experience with SDLC, Agile delivery, and tools such as Rally, Jira, or similar platforms • Product Owner or Product Management certification or formal training, such as PSPO or SAFe PO/PM, preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility • Comprehensive benefits package for full-time employees