Health Advocate – Inbound/Outbound Calls

Job not on LinkedIn

🔥 2 minutes ago

🌽 Illinois, Ohio, +3 more states – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills • Work through barriers preventing members from achieving good health • Deliver an exceptional member experience through professional, empathetic conversations • Educate members to support informed health decisions and improved health outcomes • Accurately document conversations in members’ health records • Help Medicare members understand and complete important health screenings and activities • Explain benefits related to specific screenings and medications • Assist members and providers with health services, medications, and resources • Escalate issues for resolution when needed • Meet business metrics and goals while working independently in a fast-paced environment

🎯 Requirements

• 2+ years’ experience with call center or outreach involving members/consumers • Dependents must have separate care arrangements during work hours; continuous care responsibilities during shift times are not permitted • Professional communication skills • Strong active listening and interpersonal skills • High computer literacy, including ability to troubleshoot issues • Proficiency with Windows, web-based applications, and digital communication tools • Reliable high-speed internet connection and suitable remote workspace • Hard-wired connectivity to the computer; DSL, satellite, and wireless broadband are not permitted • High School Diploma or GED (REQUIRED) • Ability to set up and use multiple monitors and navigate multiple applications simultaneously • Ability to communicate via email, calendar invites, Teams messaging, and virtual meetings • Experience with Microsoft Office 365 applications or similar Google Workspace applications • Ability to log in to secure systems such as VPN and EHR portals, lock computer screens, manage strong passwords, and recognize suspicious emails or links • Ability to resolve common technical issues independently • Must work within the state and city where currently residing • Bilingual or multilingual candidates preferred • Experience with HEDIS screening measures preferred • Experience with behavior change preferred • 3+ years’ experience in a healthcare setting preferred • Medical certification preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources based on eligibility • Company-provided equipment (keyboard, monitor, computer, headset, etc.)