Behavioral Health Advocate

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $24 - $37 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer inbound calls from members and providers regarding behavioral health and substance use services • Assess caller needs and determine when clinical intervention or escalation is required • Assist with provider referrals, access to care, eligibility, benefits, and authorization requirements • Create and update authorizations to support accurate claims processing • Coordinate with clinical and operational partners to ensure timely member support • Complete follow-up outreach and issue resolution as needed • Provide resources and information to members and providers • Document interactions accurately while utilizing multiple systems simultaneously • Deliver professional, empathetic service and strive for first-call resolution

🎯 Requirements

• Bachelor's degree preferred; a degree in psychology, social work, public health, health coaching, family communications, or a related field is strongly preferred • Alternatively, a bachelor's degree in another field combined with 2+ years of behavioral health experience • Customer service experience in a fast-paced environment • Strong verbal communication, active listening, and problem-solving skills • Ability to manage multiple priorities while maintaining attention to detail • Strong technical aptitude and ability to navigate multiple systems simultaneously • Ability to work independently in a remote environment • Strong time-management and organizational skills • Experience in behavioral health, mental health services, or substance use treatment settings preferred • Experience supporting members or patients in a healthcare environment preferred • Experience in a contact center or customer service setting preferred • Knowledge of behavioral health benefits, provider networks, or care navigation preferred • Cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload when working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement