Lead Director, IMS Program Transformation

Job not on LinkedIn

🔥 12 hours ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $144.2k - $288.4k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Own the multi-year IMS Program Transformation strategy, roadmap, governance model, and integrated execution plan • Lead the transition from broad managed service provider arrangements to a focused ecosystem of specialized partners and outcome-based engagements • Assess IMS service towers, capabilities, delivery performance, labor models, dependencies, automation opportunities, and transition readiness • Define reusable principles, standards, and playbooks for extending the transformation model to other ISTS managed service programs • Establish financial baselines, value cases, productivity expectations, performance measures, outcome scorecards, and benefits realization tracking • Align technology owners, engineering and operations leaders, architecture, finance, procurement, legal, cyber defense, risk, human resources, and enterprise governance teams • Develop and maintain vendor and sourcing strategy • Translate desired outcomes into scopes, service levels, operating measures, accountability mechanisms, incentives, and governance expectations • Lead procurement, contracting, negotiation, due diligence, and transition planning • Design governance, decision rights, escalation paths, and performance management across CVS Health and partner teams • Direct complex service transitions while maintaining operational stability, regulatory compliance, security, business continuity, and stakeholder experience • Identify AI, automation, observability, analytics, and modern engineering opportunities to improve resilience and productivity • Create executive-ready communications and recommendations covering status, decisions, financial implications, risks, tradeoffs, and required actions • Establish change management, communications, and stakeholder engagement plans • Build internal capabilities, knowledge transfer practices, and succession plans to reduce dependency on external providers • Ensure transformation activities comply with CVS Health policies, contracting standards, code of conduct, and applicable security, privacy, safety, quality, and regulatory requirements • Model CVS Health values through inclusive leadership, transparent decision-making, constructive challenge, disciplined follow-through, and accountability for results

🎯 Requirements

• 10+ years of experience in vendor management, strategic sourcing, supplier governance, or large-scale managed service delivery • 10+ years of experience leading complex technology service transformations, managed service transitions, supplier changes, or operating model redesign within a large enterprise • 10+ years of experience defining and managing outcome-based service agreements, performance measures, governance routines, financial commitments, and executive escalations • 7+ years of understanding of infrastructure and technology operations, including service management, operational risk, resilience, and cross-tower dependencies • 7+ years of experience influencing and aligning senior leaders and cross-functional stakeholders without relying solely on direct authority • 7+ years of experience building business cases and using financial, operational, and service performance data to guide decisions and measure realized value • 7+ years of experience with executive communication, negotiation, program leadership, problem-solving, and organizational change management skills • Bachelor’s degree in business, technology, engineering, supply chain, finance, or a related field, or equivalent professional experience • Experience transforming a single-provider managed services construct into a multi-partner, specialist, or capability-based delivery ecosystem • Experience with infrastructure managed services, IT service management, ServiceNow, cloud and data center operations, automation, AIOps, or observability • Experience working in a highly regulated industry, preferably health care, financial services, or another environment with significant security and operational resilience obligations • Experience leading global delivery models and balancing onshore, offshore, nearshore, internal, and partner capabilities • Working knowledge of fixed price, consumption-based, managed capacity, build-operate-transfer, and outcome-based pricing models • Advanced degree or relevant professional certification is preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being