Medicare Service Advocate

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🔥 0 minutes ago

🌵 Arizona, Idaho, +1 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🍁 Vermont – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Ability to navigate multiple systems • Acts as an advocate for our members • Connects with members to diminish service disruption and educate members on plans • Create lasting relationships with our members • Documents and tracks contacts with members • Educates plan benefits, answers questions, and resolves issues based on campaign outreach • Educates members on our self-service options • Ensures that every caller is treated with respect, kindness and all questions are thoroughly answered • Exceeds member expectations • Follows campaign guidelines for exceptional service • Respond to inquiries from our Medicare Advantage members • Takes ownership and follows through on commitments • Work in a team and production-based environment to create world class service

🎯 Requirements

• 1 year of customer service experience in any line of business • Ability to creatively solve members’ problems and have desire to help and advocate for them • Problem solving with demonstrated ownership qualities • Demonstrated empathy, compassion and listening skills • Window based application knowledge

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility