Outbound Call Center Representative

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 - $26 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Make an average of 50 outbound calls per hour using an automatic dialer to offer, explain, and schedule free in-home or virtual health evaluations • Follow 20+ approved scripts and respond to rebuttals persuasively and courteously • Present a positive, professional, high-energy approach to clients, health plan members, and team members • Meet daily department goals, including 300–400 outbound dials, 25 appointments set, attendance adherence, and quality targets • Adjust, reschedule, and cancel appointments with members and contracted providers • Monitor appointments, calls, handle time, and productivity using designated reporting systems • Report member complaints and escalations immediately to Member Engagement Managers • Participate in peer side-by-side coaching as needed • Follow HIPAA and security and privacy guidelines when handling protected health information • Report to a Member Engagement Manager

🎯 Requirements

• High School Diploma or equivalent is preferred • 1+ year call center experience OR 2+ years general work experience required • Previous outbound call center or high-volume experience in a metrics-driven environment preferred • Experience with an automatic dialer and/or scripts preferred • Desire to work in an efficient, results-oriented outbound call center environment • Persuasive rebuttal ability while treating health plan members with professional courtesy • Good communication skills; friendly and conversational • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times • Strong computer skills and ability to use multiple systems simultaneously while making calls • Successful completion of a background check required • Ability to work from home with a quiet workspace and own workspace furniture • Recommended home internet speed: 100 Mbps download and 10 Mbps upload

🏖️ Benefits

• Competitive benefits • PTO / paid time off • Tuition reimbursement • Bi-weekly pay • Monthly commission bonus potential • 401K • Employee stock purchase program • Employee discount programs • Medical, dental, and vision plans • Insurance starts the 1st of each month after the start date • Wellness programs • Retirement savings options • Company-provided equipment (keyboard, monitor, computer, headset, etc.) • Work-from-home arrangement