Housing Program Call Center Agent

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Inktel Marketing

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Inktel Marketing is a business process outsourcing (BPO) and contact center solutions provider that delivers multichannel customer support across phone, text, chat, email, and social media. The company combines people-centric culture, targeted training, coaching, and technology-driven software solutions to manage customer experience, e-commerce support, and industry-specific programs for clients in retail, education, government, healthcare, and consumer packaged goods. Inktel positions itself as a partner that scales operations, improves NPS, and integrates software and AI-enabled services to enhance client service outcomes.

📋 Description

• Answer incoming contacts from clients via phone, email, and chat • Communicate with customers proactively and professionally across multiple communication channels • Respond to questions, provide information, and promote products while meeting or exceeding customer expectations • De-escalate upset customers and explore options to satisfy their needs • Identify the root cause of inquiries through probing questions and determine the best solution • Maintain required product knowledge to deliver best-in-class service

🎯 Requirements

• Minimum 1 year of customer service experience in retail, hospitality, or a call center environment • Excellent interpersonal, verbal, and written skills • Strong customer service orientation and ownership of issue resolution • Ability to navigate multiple systems simultaneously • Excellent problem-solving skills and a “can do” attitude • Ability to communicate effectively with customers, management, and peers • Ability to work 8:00 AM–5:00 PM Eastern, Monday through Friday • Must establish a designated workspace free from noise and distractions • Must use own computer equipment meeting the specified technical requirements • Windows 10 or 11 Home or Pro computer; Macs and Chromebooks are not accepted • Dual-core 1.2 GHz CPU or better; Intel Core i3 or AMD Ryzen 3 or better • At least 40 GB available hard-drive space and 100 GB total space • 8 GB RAM or better preferable • Two available USB 2.0 or greater ports • Monitor with 1280×1024 or 1920×1080 resolution • USB headset with microphone • Integrated or USB camera • Latest Google Chrome for Windows; some programs may require specific Microsoft Internet Explorer versions • Hard-wired internet connection; wireless connections are not accepted • Minimum 45 Mbps download and 10 Mbps upload speeds • Internet connection shared with no more than 3 devices • Maximum latency of 120 milliseconds

🏖️ Benefits

• Training will be provided on client information and systems used • Work-from-home arrangement • Flexible contractor work schedule within 8:00 AM–5:00 PM Eastern, Monday through Friday