
10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
🔥 0 minutes ago
🏈 Alabama, Arizona, +41 more states – Remote
💵 $54.1k - $142.6k / year
⏰ Full Time
🟢 Junior
🛋️ Counselor
👻 Ghost score 0%
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10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
• Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment • Deliver immediate mental health support via video, live chat, or phone • Use advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution • Conduct risk, substance abuse, and mental health assessments • Develop immediate action and safety plans based on urgency • Recommend appropriate mental health and substance-use levels of care • Provide information about mental health, substance abuse, community treatment, and related programs • Link members to resources that help alleviate stressors • Collaborate with professionals to support positive clinical outcomes and continuity of care • Multitask by typing and documenting while handling calls and using supporting tools • Protect member confidentiality and follow EAP and enterprise confidentiality policies • Maintain accurate documentation meeting risk management and regulatory requirements • Maintain an independent behavioral health license and meet state licensure requirements
• 1+ years of crisis intervention experience • Valid unrestricted independent professional behavioral health clinical license in good standing in the state of residence, such as LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist • Availability for 24x7x365 call center coverage, including holiday coverage • Experience facilitating patient/client positive behavior change • Master’s Degree in behavioral health counseling profession • Separate distraction-free workspace in a room with a closing door • Hardwired reliable internet • Minimum 400 Mbps home internet download speed • Upload speed between 10–20 Mbps • Broadband or fiber connection; DSL/satellite and cellular internet are not acceptable • Four-port modem with the fourth port used for work internet • Preferred: 1+ years of EAP, Behavioral Health, or Social Services experience • Preferred: Experience working with diverse populations • Preferred: Familiarity with brief therapy models and Motivational Interviewing • Preferred: Call Center work experience • Strong computer and literacy skills
• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being
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