Pharmacy Advisor, Representative

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟢 Junior

💊 Pharmacist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide support to members and/or prescribers regarding supported disease states • Make outbound calls to patients and field return inbound calls • Assist patients with refilling medications • Transfer members with clinical questions to a consulting Pharmacist as necessary • Educate members on the value and purpose of the program and client-related messages • Identify medication ordering process assistance and medication cost savings opportunities • Support requests received via fax • Potentially cross-train to support other clinical services based on business needs • Assist patients in clinical settings with treatment plans, questions, and concerns • Coordinate and follow up on patient appointments • Maintain accurate patient documentation and records in compliance with regulatory, safety, quality, and confidentiality standards • Enter information into electronic health records and update patient files • Address patient inquiries, resolve complaints, and provide excellent customer service • Communicate with healthcare providers to share information, coordinate care, and assist with referrals • Escalate unresolved customer issues to management or specialized departments • Assist new employees

🎯 Requirements

• 1 year in a customer service or call center environment • Effective and empathetic communication style for inbound calls and communications with clients and team members • Proficiency in Microsoft Outlook, Word and Excel • Basic alphanumeric data entry skills with attention to accuracy and quality • Intermediate math skills with attention to detail and quality • Experience in a health care setting or insurance industry is a plus • Knowledge of basic insurance and third party terms and medical terminology is a plus • Ability to work with people in a team environment while meeting individual performance goals • Ability to read and interpret policies, procedures and instructions • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities • High School diploma or equivalent GED

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Eligibility for CVS Health bonus, commission or short-term incentive program in addition to base pay