Senior Analyst, Customizations

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🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $79.3k - $158.6k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Partner with account management teams to understand plan sponsor needs, business rules, and customization expectations. • Serve as the primary point of contact for customized Resources for Living (RFL) and Provider Search configurations, ensuring high accuracy and client satisfaction. • Clarify requirements through discovery sessions, documentation reviews, and sponsor-specific use cases. • Translate plan sponsor requests into detailed business requirements, acceptance criteria, and configuration instructions. • Document content, branding elements, links, and experience variations required for custom deployments. • Maintain configuration logs, version history, and standard repeatable processes for ongoing updates. • Configure or oversee configuration of content and branding elements passed through front-end tools into our content management systems. • Validate that customizations render correctly across platforms (web, iOS, Android) and conduct quality checks, review QA environments, and ensure alignment with sponsor expectations. • Work with engineering, UX, product, and QA teams to support enhancements to how customizations are handled within the platform. • Participate in Scrum ceremonies and provide clarification on requirements during development sprints. • Identify opportunities to streamline customization workflows, templates, and tooling.

🎯 Requirements

• 3–5 years of experience as a Business Analyst, Systems Analyst, or similar role supporting digital products or content-driven experiences. • Strong attention to detail with demonstrated success managing complex client-specific configurations. • Experience translating stakeholder needs into clear requirements, workflows, and acceptance criteria. • Familiarity with content management systems and digital experience platforms (web/mobile). • Experience working in Agile/Scrum environments, including participation in refinement, sprint planning, and testing. • Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders and vice versa. • Strong organizational skills and ability to manage multiple concurrent requests and deadlines.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility