Senior Content Designer

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $54.3k - $145.9k / year

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Translate complex concepts and processes into compelling, easy-to-follow designs with exceptional content • Conduct UX research and champion data science to understand user behaviors and uncover opportunities to reach customers with appropriate content and reduce friction • Create content and design ecosystems for multiple channels, devices and touch points across user journey flows while meeting user needs and enterprise standards • Challenge the status quo and advocate for new design patterns when appropriate • Collaborate with designers, product managers and diverse business stakeholders to define requirements, think beyond the product lifecycle and optimize content and user journeys • Lead other content strategists/designers in developing user stories and providing guidance on priorities • Facilitate workshops and design critiques • Own content reviews and iterations across stakeholders from product to legal • Mentor junior colleagues as needed

🎯 Requirements

• 5+ years experience in UX writing, UX Design or Content Design • 2+ years experience with Agile and lean UX/software development practices, including product management software such as Rally and Jira • 2+ years experience with web and app experiences • 2+ years experience collaborating with internal team members, including experience designers, accessibility experts and product managers • 2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro • Experience in health care, pharmacy or other regulated fields such as insurance or finance • Experience with translation and transcreation best practices • Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar • Portfolio including work on digital products and/or services, service design or human centered designs • Extensive experience with design software such as Figma, Airtable, InVision and Miro preferred • Experience with AI tools such as Claude-Code, Claude integration with MCPs and FigmaMake preferred • Experience collaborating across disciplines including design, design ops, research and usability, accessibility, product management and engineering preferred • Experience working with and improving business requirements preferred • Comfortable with UX and usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, preferred • Knowledge of inventories and audits, content frameworks, competitive analysis and mapping preferred • Bachelor's or master's degree in Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism preferred; extensive work experience, academic work or certifications in user experience fields also welcome

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility