Service Advocate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Make inbound and outbound calls to members and providers to help obtain healthcare visits, screenings, vaccinations, or medication refills • Work through barriers affecting members’ good health • Deliver the best member experience through professional, empathetic conversations • Educate members to help them make good health decisions • Accurately document conversations in members’ health records • Assist with important health services, medications, and resources to improve Star health outcomes • Interact telephonically with Medicare members to inspire healthy behaviors • Explain benefits for specific screenings and medications • Escalate issues for resolution and meet business metrics and goals

🎯 Requirements

• 3+ years’ experience in a healthcare setting • Experience with Pharmacy terms • Experience with behavior change • Experience with call center or outreach involving members/consumers • High School Diploma or G.E.D. • High computer literacy, including ability to troubleshoot issues • Professional communication skills • Strong active listening and interpersonal skills • Proficiency with Windows based applications • Ability to work independently, apply critical thinking skills, multitask, prioritize, adapt to a fast-paced changing environment, and demonstrate professionalism • Ability to absorb and apply new and changing information

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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