Patient Advocate

Job not on LinkedIn

🔥 12 hours ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $16 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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MRO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

📋 Compliance

💰 Series unknown on 2019-11

Healthcare • SaaS • Compliance

MRO is an enterprise healthcare software company that provides a Clinical Data Exchange Platform (CDXP) and modular solutions to securely curate, normalize, and exchange clinical data across providers, payers, registries, and clinical data requesters. MRO helps hospitals, health systems, ambulatory practices, and payers streamline release of information, compliance workflows, MIPS/quality reporting, ACO tracking, and clinical intelligence by connecting to hundreds of disparate EHRs, reducing administrative burden and accelerating patient-focused care delivery. The company emphasizes security and regulatory compliance and has been recognized with Best in KLAS awards for Release of Information.

📋 Description

• Manage incoming calls from customers and clients • Listen to callers’ needs and provide information and solutions • Receive and manage high volumes of calls • Address questions and concerns about request status, invoice/fee issues, and request remediation • Answer calls promptly and courteously within prescribed standards and metrics • Maintain positive relationships with hospital clients and ROI requestors • Use communication guides for specific topics • Understand and communicate MRO Clinics workflows, processes, and policies • Log call actions and details accurately in the MRO Clinics CarePortal • Maintain a positive and professional relationship between MRO Clinics and customers/clients • Work across departments to resolve difficult and complex caller issues; transfer or escalate as needed • Provide backup support to Account Services groups and perform general administrative duties • Meet qualitative and quantitative departmental targets • Report directly to the Director of Operations

🎯 Requirements

• Exceptional communication and customer service skills • Knowledge of HIPAA and other regulatory requirements regarding ROI (Release of Information) • Ability to define problems, collect data, establish facts, and draw conclusions • Positive attitude and ability to interact well with customers and team members • Confidentiality and discretion • Sound understanding of computer systems, networks, and phone systems • Ability to work effectively individually and as part of a team • Ability to work across departmental lines • Ability to present information and respond to questions from the Director of Accounting • Ability to perform multifaceted projects alongside day-to-day activities • Flexibility to adapt to frequent changes in the industry and organization

🏖️ Benefits

• Annual cash bonus eligibility • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) plan

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