Patient Advocate I

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🔥 40 minutes ago

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Henry Meds

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Henry Meds is a healthcare subscription service offering telehealth consultations and medication delivery for weight management and endocrine conditions. The company provides access to high-quality healthcare providers without the need for insurance, featuring regular video telehealth visits and no hidden fees. Treatments include medications such as Semaglutide, Tirzepatide, Liraglutide, and Phentermine, along with testosterone therapy, all supervised by experienced clinicians. Henry Meds aims to deliver personalized and medically supervised care tailored to the individual needs of patients.

📋 Description

• Communicate with patients by phone, email, and chat using timely, empathetic, and ownership-driven service • Support patients across phone, email, chat, voicemail, billing, account support, subscriptions, scheduling, refill support, portal navigation, order support, and other approved non-clinical workflows • Resolve standard questions involving accounts, subscriptions, billing, scheduling, refill processes, portal use, intake forms, and order status • Guide new and existing patients through Henry systems and established care processes • Troubleshoot basic platform and account-access issues • Use approved retention and service-recovery options when appropriate • Own assigned patient needs from first contact through documented resolution • Complete authorized actions in the CRM, EHR, billing platform, and related systems • Manage the non-clinical portion of requests that also require clinical action • Explain next steps, expected timing, and patient actions required • Escalate stalled or unresolved work through the defined operating path • Recognize possible symptoms, side effects, medication questions, and other clinical content • Route clinical matters to Patient Safety or the appropriate licensed team without providing clinical advice • Protect patient confidentiality and follow HIPAA, privacy, security, and documentation requirements • Follow daily assignments, queue priorities, coverage direction, and workflow guidance • Meet quality, accuracy, productivity, timeliness, attendance, and schedule expectations • Stay current on process, policy, product, pricing, and system changes • Identify unclear procedures, broken workflows, and recurring causes of repeat patient contact

🎯 Requirements

• Experience in telehealth, healthcare, pharmacy support, subscription services, or regulated customer service • Experience with Zendesk, Zoho, an EHR, or billing platforms • Previous experience in customer service, healthcare support, care coordination, a call center, or another high-volume service environment • Clear and compassionate verbal and written communication skills • Strong active listening, problem-solving, organization, and follow-through • Comfort learning and working across CRM, EHR, billing, and communication systems • Ability to work independently in a remote environment while collaborating with a distributed team • Ability to maintain clinical boundaries and follow escalation requirements • Commitment to patient privacy, accurate documentation, and continuous learning • Applicants must be authorized to work for ANY employer in the U.S.; Henry Meds cannot sponsor or take over sponsorship of an employment Visa

🏖️ Benefits

• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents) • 401(k) with matching contributions beginning your first day • Unlimited PTO (target of 4 weeks) • 6 floating holidays • 4 company observed holidays • Fully remote position with occasional travel • Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day

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