Managed Services Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cyara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2022-01

Consulting • Healthcare • Marketing

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Support assigned Cyara customer accounts after enablement • Help users navigate the platform, complete recurring workflows, and maintain operational momentum • Execute managed services activities including platform assistance, configuration support, monitoring coordination, reporting, operational requests, and customer follow-through • Track actions, requests, risks, and dependencies • Provide platform guidance to improve customer adoption and operational confidence • Assist with configuration updates, maintenance, integrations, release readiness, and customer-impacting platform changes • Document customer workflows, known issues, best practices, and handoffs • Monitor requests, backlog items, SLA commitments, customer health signals, and issue progress • Coordinate with Support, Engineering, Product, Sales, Customer Success, and Professional Services • Escalate risks and blockers and provide status updates through resolution or transition • Identify managed services delivery gaps and recommend process improvements • Contribute to reusable playbooks, templates, knowledge articles, and reporting practices

🎯 Requirements

• Relevant experience in managed services, customer operations, professional services, technical services, SaaS delivery, or medium-to-large IT operations environments • Ability to manage customer activities, requests, dependencies, documentation, follow-through, and stakeholder communication with limited oversight • Strong customer engagement, service orientation, collaboration, problem-solving, and professional communication skills • Comfort working across technical and business stakeholders • Some understanding of IT operations, Agentic (LLM, NLP), SaaS applications, managed service offerings, customer support models, and post-enablement adoption workflows • Ability to support platform configuration, maintenance, integrations, release readiness, issue diagnosis, reporting, and customer adoption • Some understanding of project management principles • Bachelor’s degree or equivalent experience in information technology, business, operations, or a related field • ITIL v4 knowledge or certification preferred • Relevant technical, SaaS platform, or customer success certifications a plus • Demonstrable experience supporting customer accounts, technical operations, managed services activities, or post-implementation SaaS adoption

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Flexible work options • Recognition programs • Strong focus on employee well-being • Opportunities for growth and continuous learning • Inclusive and collaborative workplace culture