Senior Sales Engineer – Agentic AI for CX

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💸 Sales Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2022-01

Consulting • Healthcare • Marketing

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Own the technical sales engagement from first discovery through technical win • Lead deep discovery on customers’ CX technology stack, AI agents, quality and compliance risks, and success criteria • Design closed-loop assurance solutions that test, monitor, and observe customers’ AI agents across their CX stack • Deliver tailored demos, overviews, and workshops connecting the platform to customers’ AI agent quality and compliance goals • Scope and run proofs of concept validating the platform against customer success criteria • Quantify the cost of AI failure and efficiency gains through assurance for executive buyers • Partner with Sales, Product, and Implementation on RFPs, objections, and delivery handoff • Create reusable demos and materials • Mentor teammates on agentic AI technology and prompt engineering

🎯 Requirements

• 5+ years in pre-sales or solutions engineering with C-level and VP-level stakeholders • Solid understanding of CX technology stacks, including CCaaS, IVR, CRM, and digital channels • Strong, proven experience with how AI agents and agentic workflows are built, deployed, and behave in CX environments • Deep knowledge of LLMs, RAG, tool calling, orchestration, and MCP • Advanced prompt engineering skills, including reading agent system prompts and crafting adversarial test scenarios • Strong grasp of AI agent quality and compliance monitoring, including evaluation, hallucination detection, and policy adherence • Understanding of closed-loop assurance combining testing, monitoring, and observability • Ability to turn complex CX and AI requirements into technical solutions • Credible storytelling linking technology to business outcomes for executive and technical audiences • Bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience • Familiarity with customer AI agent platforms such as Cognigy, Sierra, Decagon, Observe.AI, AWS, and Google • Familiarity with CCaaS platforms such as NiCE, Genesys, Five9, Talkdesk, and AWS Connect • Experience with CX testing, monitoring, or observability tools • Familiarity with compliance and risk for AI in customer interactions

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Flexible work options • Recognition programs • Employee well-being focus • Inclusive workplace culture • Continuous learning and growth opportunities

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