Client Engagement Manager

🕒 2 days ago

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Cyber Centaurs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔒 Cybersecurity

🔌 API

📋 Compliance

Cybersecurity • API • Compliance

Cyber Centaurs is a leading provider of digital forensics and incident response services, specializing in helping organizations address cyber threats and recover from data breaches. Their team of experts utilizes advanced technology and methodologies to uncover critical evidence, conduct thorough investigations, and deliver precise results efficiently. Cyber Centaurs partners with a variety of clients, including law firms, corporations, and government entities, offering services like data breach management, computer forensics, penetration testing, and threat hunting, all tailored to enhance their clients' cybersecurity posture.

📋 Description

• Respond promptly to inbound inquiries • Conduct initial discovery and qualification calls • Gather information regarding client needs and objectives • Identify urgency and escalation requirements • Coordinate consultations with technical leadership • Maintain accurate intake documentation • Manage opportunities within Zoho CRM • Maintain pipeline accuracy and hygiene • Track opportunities through the sales lifecycle • Monitor proposal status and engagement progress • Ensure timely follow-up on active opportunities • Coordinate proposal development activities • Manage proposal delivery and follow-up • Track contracts, engagement agreements, and signatures • Assist with retainer onboarding and engagement initiation • Develop trusted relationships with clients and referral partners • Maintain regular communication throughout the engagement process • Conduct client follow-ups and relationship check-ins • Support client retention initiatives • Identify opportunities for additional services when appropriate • Support Incident Response Retainer growth initiatives • Assist with retainer renewals and renewals tracking • Conduct outreach to existing clients regarding preparedness services • Support long-term client engagement strategies • Work closely with technical and investigative personnel • Coordinate onboarding activities for new engagements • Assist in refining sales and client engagement processes • Support CRM reporting and business metrics

🎯 Requirements

• 3-7 years of experience in account management, client success, business development, consultative sales, or professional services • Excellent verbal and written communication skills • Strong organizational and follow-up abilities • Experience managing client relationships and opportunities • Experience working with CRM platforms • Ability to manage multiple priorities simultaneously • Strong professionalism and executive presence • Ability to communicate confidently with senior business leaders • Familiarity with cybersecurity, digital forensics, legal investigations, or incident response is highly desirable but not required.

🏖️ Benefits

• Quarterly Performance Bonus Program • Retainer Growth Incentive Program • Annual Performance Bonus Opportunities • Paid Time Off (PTO) • Paid Holidays • Professional Development Opportunities • Remote Work Environment • Career Advancement Opportunities • Direct exposure to executive leadership • Opportunity to help build and shape a growing cybersecurity consulting firm