Director, Account Management

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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CyberMaxx

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

CyberMaxx is a company providing tech-enabled security solutions designed to help customers assess, monitor, and manage cyber risks. They specialize in Managed Detection and Response (MDR) services, offering 24x7x365 threat detection and zero-latency response. Their services are tailored for industries such as healthcare, financial services, and government sectors. CyberMaxx aims to strengthen security postures by integrating both offensive and defensive strategies, leveraging a robust ecosystem of technology partners. They are committed to continuously managing cybersecurity threats through proactive threat hunting and providing comprehensive security solutions, including network security, endpoint detection and response, vulnerability risk management, and incident response. CyberMaxx positions itself as an extension of an organization's team, handling baseline security needs, thereby allowing clients to focus on strategic goals. Additionally, they are involved in charitable causes like Defenders For Children, contributing to the defense against cyber threats.

📋 Description

• Own and deliver on GRR and NRR targets across the business • Drive renewal forecasting accuracy and pipeline visibility across all segments • Establish and manage expansion strategies to grow existing accounts • Implement consistent deal inspection, forecasting cadence, and pipeline hygiene for renewals and upsell • Lead, coach, and develop a team of quota-carrying Account Managers • Instill a commercial, revenue-driven mindset across the customer experience organization • Define KPIs, quotas, compensation alignment, and performance management frameworks • Hire, onboard, and scale a high-performing team focused on retention and growth • Partner with Service Delivery and SOC organizations to ensure value realization tied directly to renewal outcomes • Build a structured renewal motion (90/120-day cycles, risk identification, executive alignment) • Oversee customer health scoring models to proactively identify churn risk and expansion opportunities • Ensure Account Managers are positioned as trusted advisors driving strategic conversations • Develop playbooks to drive cross-sell and upsell of MDR, DFIR, and adjacent security services • Partner with Sales, Product, and Marketing to align on account growth strategy and positioning • Create scalable programs for customer advocacy, reference generation, and lifecycle expansion • Champion the voice of the customer while tying feedback directly to revenue outcomes and retention drivers • Leverage customer data, usage trends, and engagement signals to improve NRR performance • Translate insights into actionable improvements across product, delivery, and go-to-market • Implement tools, processes, and reporting to streamline renewals, expansions, and account planning • Utilize analytics to drive data-informed decision making across retention and growth metrics • Partner cross-functionally to ensure alignment across Sales, Marketing, Product, and Delivery

🎯 Requirements

• 8+ years of experience in Customer Experience, Account Management, or Post-Sales leadership roles • Proven track record leading teams of quota-carrying Account Managers / Renewals AEs • Demonstrated ownership of GRR, NRR, renewals, and expansion revenue targets • Strong leadership experience scaling high-performing, revenue-focused account management teams • Cybersecurity industry experience required; MDR/MSSP experience strongly preferred • Deep understanding of renewal cycles, churn mitigation, and expansion strategy in subscription-based businesses • Highly analytical with experience leveraging data, forecasting, and pipeline management tools • Exceptional communication and executive presence with the ability to engage from end-users to C-level stakeholders • Strategic thinker with the ability to build and execute scalable post-sales revenue programs • Bachelor’s degree or equivalent experience; MBA or advanced degree preferred • Self-starter who thrives in a high-growth, fast-paced environment

🏖️ Benefits

• Flexible Paid Time Off • 401(k) with company match • Medical, Dental, and Vision Coverage • Voluntary Short-Term and Long-Term Disability • Employee Assistance Program with Mental Health support • Life and ancillary insurance options • Health Savings Account contributions (with HDHP selection) • 10 annual paid holidays