Director of Customer Success – Federal

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Serve as a player/coach and frontline manager for a small team while directly supporting customers • Advocate for and enable the Customer Success organization • Act as a principal point of contact for guidance and escalations • Participate in interviewing and identifying exceptional candidates • Lead through active participation, mentoring, and project contribution • Serve as the primary technical expert on the Cyera Platform • Establish trusted-advisor relationships with customers from practitioners to executives • Drive customer adoption through onboarding and training • Understand customer requirements, challenges, and desired outcomes, and design customized use cases • Drive sustained platform adoption, customer value, and return on investment • Lead ongoing customer engagement and expansion • Identify and resolve obstacles to customer success in collaboration with peers • Advocate for customer feedback and influence product roadmap and development • Support customer education through self-paced training resources • Troubleshoot and resolve technical issues affecting customers • Monitor and report customer health, usage indicators, and overall well-being • Develop joint success plans with customers • Document and share internal and external best practices • Mentor team members and support their professional development • Conduct Quarterly Business Reviews • Positively impact Cyera’s Customer Success Organization, team members, and customers as a senior technical leader and manager

🎯 Requirements

• Associate degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience is a plus • Strong project management skills • Ability to plan, organize, and execute multiple projects simultaneously with attention to detail • Self-starter able to thrive in an ambiguous, fast-paced, deadline-oriented startup environment • Results-oriented track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention • Prior experience collaborating with Development teams • Proficiency in SQL • Proficiency in scripting languages such as Python or equivalent • Hands-on experience with cloud environments • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration • Knowledge of cloud networking, data and compute assets, IAM, and permissions • Experience with programming or scripting languages • Familiarity with APIs and web services • Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management • Prior experience in a software company in a technical customer-facing role • Track record of owning customer relationships, including onboarding, renewal, and expansion • Self-motivated, proactive, innovative team player • Excellent interpersonal and customer relations skills • Clear and concise verbal and written communication skills • Proficiency leading executive meetings and technical workshops • Ability to work autonomously and solve complex challenges with limited documentation • Willingness to participate in projects aligned with current skills and seek assistance for more complex initiatives

🏖️ Benefits

• Ability to work remotely • Office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors