Senior Customer Success Engineer, Identity Security

🕒 September 24

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 54 days.
• 240 open roles for a team of 334.
• No salary listed.

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Act as the voice of the customer within the organization and advocate for customer needs • Lead technical onboarding for new customers in collaboration with internal teams • Establish and maintain relationships with key customer stakeholders • Serve as a strategic advisor and partner with company leadership to ensure executive engagement • Monitor customer usage and engagement to identify upselling, cross-selling, and renewal opportunities • Work with Product teams to educate customers, drive product adoption, and inform new product decisions • Proactively identify and resolve obstacles to customer success • Use self-paced training resources to support customer education and knowledge growth • Manage the customer lifecycle from onboarding onward • Lead strategy sessions, architecture deep dives, training, and formal QBR meetings • Collect and structure client feedback, track health and usage indicators, and collaborate with internal teams to prioritize requests • Develop and implement repeatable customer processes to maximize product adoption and customer achievement

🎯 Requirements

• 5+ years of proven experience in customer-facing roles, including Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, or Customer Success Engineer • Strong problem-solving skills and ability to troubleshoot complex technical issues and drive resolution • Extensive experience providing Cyber/Identity solutions to big enterprise customers • Experience interfacing with technical end customers, including IT practitioners, Developers, DevOps, and Identity & Security Teams • Experience increasing customer satisfaction, adoption rates, and retention • Experience building and operating in an early-stage company — highly preferred • Ability to manage multiple account management projects simultaneously while maintaining attention to detail • Self-motivated and detail-oriented with strong communication and interpersonal skills • Demonstrated ownership of customer relationships, including onboarding, renewal, and expansion • Ability to collaborate across multiple teams to drive outcomes • Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Standard benefits and equity package • Potential merit increases based on individual or company performance, time in role, and other discretionary factors

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