Sales Support Administrator

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cynosure, LLC.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1991

🏥 Healthcare

💄 Beauty

🤝 B2B

Healthcare • Beauty • B2B

Cynosure, LLC is a market-leading developer and provider of aesthetic and gynecologic laser and radiofrequency (RF) technologies. Its product portfolio (branded products include PicoSure Pro, Ultra Clarity II, XERF™, Genius, Mosaic 3D, DermaV and others) and services are sold to practitioners, physicians and aesthetic business owners and supported by technical, clinical, training and partner programs (AMPS, webcasts/events, provider finder, webstore). The company positions itself as helping providers expand offerings and delivering advanced cosmetic and medical aesthetic treatments to patients worldwide. Headquartered in Westford, MA, Cynosure targets both provider (B2B) customers and end patients through its treatments and provider network.

📋 Description

• Oversee, manage, and coordinate the order process to ensure customer and company satisfaction • Prepare correspondence and fulfill internal/external customer needs • Proactively support the sales force • Verify purchase order/quote accuracy, product availability, and product restrictions for the country • Enter and allocate laser orders • Own sales orders and all related deadlines • Maintain and run the open order report • Adhere to Sarbanes-Oxley process requirements • Interface with and develop cross-functional relationships with A/R, Invoicing, Quality, and Manufacturing • Work with the logistics team to help maintain uninterrupted product flow to the customer • Provide sales and field service updates on order status, shipping information, and product availability • Inform Product Managers about product changes based on customer complaints/feedback • Process RMAs/credits per company return policy • Support National Sales and Demo Admin • Embody and deliver the “Exceptional Everyday”

🎯 Requirements

• High School degree/equivalent required • 1 to 2 years relevant experience • Specific related experience: Customer Service • ERP System (preferably SAP/Salesforce.com) • Working knowledge of Microsoft Office • Proven knowledge of domestic and international shipping regulations • Knowledge of commonly used customer service and business concepts, practices, and procedures within a particular field • Demonstrates independent judgment as needed for customer satisfaction • A wide degree of creativity and latitude is expected • Shrewd negotiating skills • Strong team member • Team player, well organized, sees tasks through to completion • Sit; use hands to finger, handle or feel objects, tools, or controls • Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl • Travel to the company's annual sales meeting will be required

🏖️ Benefits

• Travel to the company's annual sales meeting will be required