Product Specialist

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🪄 Product Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daikin Comfort

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Daikin Comfort is a global indoor comfort solutions provider that designs, manufactures, and supports energy-efficient heating, ventilation and air conditioning (HVAC) systems for homes and contractors. The company offers a broad portfolio including air conditioners, heat pumps (including inverter-driven and R-32 refrigerant models), ductless mini-splits, gas furnaces, air handlers, indoor air quality products, smart thermostats, and cloud-connected apps and services. Daikin Comfort emphasizes sustainability, innovation, contractor support, warranties, rebates and financing to help homeowners plan, install, and manage efficient home comfort systems.

📋 Description

• Provide technical support to company-owned and independent distributors, servicers, dealers, and in-house 800 Service Support Specialists • Troubleshoot installation, quality, and service-related problems by phone and through the 800 service line • Coordinate resolutions and corrective actions for field product quality issues • Conduct or participate in customer quality reviews and jobsite investigations • Produce technical literature, service training materials, service kits, bulletins, repair instructions, and technical communications • Maintain the Product Quality Report database and prepare, interpret, and communicate reports and studies • Monitor and approve transition schedules, ECNs, ECRs, deviations, and PCNs • Participate in product development, DFMEA, PFMEA, DQIP, assembly-line issue resolution, and product-return quality reviews • Serve as primary technical contact for distributor service managers and provide escalated support to dealers and servicers • Train 800 Service Support Specialists and support technical trainers with training materials • Represent the department in product development, production, quality, and transition schedule meetings • Provide input on product serviceability and safety improvements • Manage service and rework campaigns, special labor allowances, and project-related databases • Provide direction to Level 1 Product Specialists • Work with Service Engineers on parts standardization, substitutions, and obsolescence • Track, analyze, and communicate service performance from product design through customer use • Conduct approved field travel, customer visits, training programs, shows, distributor meetings, and quality investigations • Assist Homeowner Support representatives with technical issues and provide data to warranty and other departments • Perform additional projects and duties supporting ongoing business needs

🎯 Requirements

• 15 Plus years in the HVAC Industry, with installation, service, and commissioning experience • 5 Years min as Daikin Reginal Technical Manager (RTM) • 2 years min as a Daikin Product Specialist 1 • Associate degree in HVAC or related field experience • Proficiency with Microsoft Office Applications: Outlook, Word, Excel, Access, PowerPoint, Teams • Critical thinking and problem-solving abilities, including inductive and deductive reasoning, analysis, and interpretation • Ability to work effectively with engineering, quality, manufacturing, marketing, sales, and other departments • Ability to work effectively with customers to resolve service or quality issues • Strong communication and collaboration skills • Ability to perform essential responsibilities with or without reasonable accommodations

🏖️ Benefits

• Equal employment opportunity regardless of protected characteristics • Reasonable accommodations for individuals with disabilities • Federal and state disability-rights compliance