Senior Customer Technical Support Specialist, Lab Automation – 3rd Shift

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $31 - $41 / hour

⏰ Full Time

🟠 Senior

💻 IT Support

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide technical support to customers by telephone, email, video conference, and other communication methods • Provide resolutions to hardware, software, assay, and training-related calls • Independently resolve complex and routine issues on the Lab Automation product line • Distinguish between hardware and software issues • Resolve customer issues over the phone or dispatch the appropriate resource • Use soft skills and maintain quality standards to ensure compliance • Provide regularly scheduled on-call coverage after completing training • Work Wednesday through Saturday, four 10-hour days, during 3rd Shift hours of 4:30 PM ET to 3:00 AM ET the following day • Support Beckman Coulter's existing customer base in a 24/7 support environment

🎯 Requirements

• Bachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist • 3+ years of lab or field experience • Ability to clearly articulate and provide directions over the phone or via email • Must be available for regularly scheduled on-call coverage after successfully completing the training period • Previous troubleshooting experience on the DxA, Power Express, Power Processor, Aloquoter, Powerlink, Automate, and Intelliserve would be a plus • Previous experience in a medical technology call center or medical laboratory, specifically Lab Automation, would be a plus • Bachelor’s degree and experience in a Customer Service environment would be a plus

🏖️ Benefits

• Comprehensive benefit programs • Paid time off • Medical, dental, and vision insurance • 401(k) • Bonus/incentive pay • Flexible, remote working arrangements for eligible roles • Remote work from home