Mid-level Telecom Developer – Amazon Connect

🕒 June 11

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Darede

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

Cloud Computing • Consulting • Artificial Intelligence

Darede is a cloud solutions provider specializing in cloud migration, consulting, and optimization services. They focus on helping businesses efficiently transition to cloud environments while minimizing downtime and ensuring operational efficiency. Darede also offers managed services, security assessments, and the use of advanced technologies like machine learning and generative AI to transform data into actionable insights. Their portfolio includes various clients in sectors such as finance, education, and technology, showcasing their versatility and expertise in delivering tailored cloud solutions.

📋 Description

• Implement and refine Contact Flows in Amazon Connect, including call handling flows, routing, transfer/overflow and exception handling. • Develop and configure integrations with internal and external systems using APIs, AWS Lambda and other AWS services. • Support the end-to-end journey design, ensuring consistency between business flows and the technical logic of the solution. • Perform configuration tests, integration tests and support user acceptance testing (UAT) to ensure the quality of deliveries. • Resolve incidents, adjust configurations and support stabilization of flows after validations. • Document business rules, technical mappings, integrations and test evidence. • Collaborate with senior specialists, requirements analysts and business areas to evolve flows according to project prioritization. • Support environment setup, versioning and releases of deliveries.

🎯 Requirements

• Hands-on experience with Amazon Connect and building Contact Flows. • Knowledge of API integrations, JSON and AWS serverless services. • Familiarity with IVR, routing, queues, callbacks and call recording. • Experience with functional, integration and acceptance testing. • Knowledge of omnichannel service models and contact center solutions. • Basic understanding of observability, logging and support for failure analysis. • Bachelor's degree completed or in progress in Information Technology, Engineering, Information Systems or related fields.

🏖️ Benefits

• 🍞 Meal allowance • 🏠 Home office allowance (for remote roles) • 🛡️ Life insurance (Prudential) • 🧒 Childcare support (as per CLT) • 🌟 Support for parents of children with special needs • 🎁 Birthday gift voucher • 📚 Education allowance • 🎭 Cultural allowance • 🎂 Birthday day off • 🏋️ TotalPass • 🎉 Annual bonus • 🏥 Health insurance (Bradesco) • 😁 Dental care • 🎓 Referral program ("Refer and Earn") • 📘 Reimbursement for AWS track certifications • 📚 Partnerships with educational institutions