Customer Relationship Specialist

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Darkhorse Tech, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Darkhorse Tech, Inc. is a company specializing in IT solutions tailored specifically for dental practices. With a focus on providing seamless and reliable IT services, they assist dental offices in maintaining HIPAA compliance and integrating technology across multiple practices. Their dedicated team offers rapid response support, ensuring dental professionals can concentrate on patient care rather than IT issues.

📋 Description

• Make proactive check-in calls to dental practice clients on a regular cadence from a prioritized list • Listen to and document client satisfaction, open issues, unmet needs, and emerging concerns • Route client feedback to the appropriate team member • Escalate urgent issues, including security concerns, service disputes, and relationship risks • Send weekly leadership reports on client health and areas requiring attention • Follow standardized call guides and tracking templates for a consistent client experience • Serve as the proactive internal voice of clients and support relationship health

🎯 Requirements

• Natural listening ability; asks clarifying questions and identifies unstated concerns • Ability to route problems to the appropriate owner rather than solve everything independently • Ability to build trust quickly and turn cold calls into meaningful conversations • Detail-oriented and consistent documentation skills • Ability to remain steady when speaking with frustrated clients • Some technical/system literacy • Comfort with ticketing systems and basic IT service concepts is a plus • Prior customer-facing, account management, or customer success experience is nice to have • Experience in healthcare, dental, or IT services is nice to have • Familiarity with customer satisfaction or NPS-style programs is nice to have • Ability to work Monday–Friday, 9:00 a.m.–6:00 p.m. EST

🏖️ Benefits

• Full-time Monday–Friday schedule • Remote work within the U.S. • Training on the company’s specific tools • Real visibility to leadership • Role directly shapes how the company serves clients