Client Delivery Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

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DataBP

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

💳 Fintech

🏢 Enterprise

SaaS • Fintech • Enterprise

DataBP is a platform that provides comprehensive solutions for managing commercial data relationships and licensing. It facilitates the administration of B2B and B2C commercial relationships at scale with tools for data sales, licensing, and compliance management. DataBP aims to optimize revenue, streamline operations, and enhance customer experiences by offering SaaS solutions with automated and integrated workflows. The platform includes features for data sales and licensing onboarding, pricing and billing automation, vendor and usage management, and distribution management, among others. It is used extensively by data vendors, exchanges, and fintechs to manage market data and index commercial relationships effectively.

📋 Description

• Own delivery for a portfolio of market data clients throughout the client lifecycle, from initial implementation to ongoing reports, enhancements and change requests • Work closely with Account Management, Implementation, Solution Architecture and engineering teams • Translate clients’ commercial and operational goals into what teams build and configure • Own delivery for assigned EMEA clients, including major exchanges and data vendors • Run discovery sessions to understand clients’ market data policies, licensing models and business objectives • Advise clients on best practice for data licensing, entitlements, usage reporting, audits and billing • Translate requirements into delivery plans and prioritized workstreams • Plan, prioritize and track configuration and development work in Jira • Manage scope, timelines and budget on time-and-materials engagements • Identify risks, remove blockers and escalate where needed • Lead status meetings and senior stakeholder communications • Coordinate UAT and go-live for new implementations and ongoing change

🎯 Requirements

• 5+ years in client delivery, client success, professional services, implementation consulting or technical account management, ideally in financial markets • Proven experience leading enterprise client engagements from discovery through delivery • Strong requirements-gathering and planning skills • Experience coordinating technical teams without direct line management • Ability to manage several enterprise clients and competing priorities at once • Experience with Jira and Confluence • Assertive, organized, and comfortable leading client-facing meetings • Right to work in the United States • Preferred: Market data administration experience, on either the consumer or the provider side • Preferred: Experience working with major vendors and exchanges such as LSEG Data & Analytics, Bloomberg, FactSet, ICE, S&P Global, Euronext, Deutsche Börse or SIX • Preferred: Knowledge of market data licensing, exchange agreements, redistribution rights, entitlements (e.g. DACS, EMRS) and usage or audit reporting • Preferred: Experience supporting exchanges, index providers, banks, asset managers or other capital markets organizations • Self-motivated and comfortable working independently and taking ownership of deliveries

🏖️ Benefits

• Full-time employment • Remote work

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