IT Service Manager

🕒 September 11

🇺🇸 United States – Remote

💵 $130k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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DataGrail

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📋 Compliance

☁️ SaaS

🔐 Security

💰 $45M Series C on 2022-10

Compliance • SaaS • Security

DataGrail is a comprehensive data privacy platform designed to help companies navigate data privacy concerns by automating tasks, minimizing risk, and strengthening customer trust. The platform offers solutions like data mapping, consent management, and risk monitoring, with extensive integrations to streamline compliance with privacy regulations like GDPR and CPRA. DataGrail stands out for its ease of use, rapid implementation, and focus on reducing manual workflows for data privacy management.

📋 Description

• Own IT and business systems operations for DataGrail's remote workforce, including endpoint management, identity, SaaS applications, access provisioning and deprovisioning, and renewal inventory • Provide hands-on desktop-level technical support and first-call resolution • Run device and account onboarding and offboarding • Partner with Security to build and maintain access controls, endpoint policies, and audit trails for ISO compliance • Execute day-to-day security workstreams with the security engineer, including tooling rollouts and access reviews • Build automation and self-service tooling to reduce manual ticket volume • Administer Apple's fleet, including MDM policies, OS upgrades, and hardware lifecycle • Manage IT vendors and the SaaS vendor management process • Partner cross-functionally to identify IT needs, align priorities, and enable self-service • Establish reliable helpdesk coverage within 90 days • Own endpoint and access management and implement foundational ISO controls and automation within 180 days • Position DataGrail for ISO audit readiness and strengthen control and audit posture within 365 days

🎯 Requirements

• Proven, senior-level experience independently owning a distributed, remote-first IT environment at a company DataGrail's size, spanning endpoints, identity, and business applications • High autonomy and independent judgment with minimal day-to-day oversight • Hands-on experience administering MDM platforms such as Kandji, Jamf, or Hexnode • Enterprise experience with Apple hardware and operating systems • Strong understanding of identity and access management tools such as Okta • Experience building or maturing security and compliance controls, ideally supporting ISO 27001 • Experience executing security initiatives including vulnerability remediation, tooling rollouts, and access reviews • Experience automating manual IT workflows through scripting or self-service tooling • Python scripting experience • Experience working with Claude Code and other AI tooling • Experience managing IT vendor relationships and technology spend through a formal vendor management process • Clear written and verbal communication skills • ISO 27001 or similar framework certification, or direct experience supporting an ISO audit (bonus) • Prior IT experience in a regulated industry or SaaS company handling sensitive data (bonus)

🏖️ Benefits

• Equity • Health insurance • Dental insurance • Vision insurance • Remote-first working environment • 401k savings plan • Parental leave • Wellness benefits • Flexible time off • Paid holidays • Work from home stipend