Senior Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Dataiku

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $400M Series E on 2021-08

Consulting • Logistics • Healthcare

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. Organizations that use Dataiku elevate their people (whether technical and working in code or on the business side and low- or no-code) to extraordinary, arming them with the ability to make better day-to-day decisions with data. More than 450 companies worldwide use Dataiku to systemize their use of data and AI, driving diverse use cases from fraud detection to customer churn prevention, predictive maintenance to supply chain optimization, and everything in between.

📋 Description

• Work with the Customer Success team and customers to identify priorities and define engagement plans • Manage milestones, contribute to deliverables, provide status updates, and mitigate issues and risks • Centralize client technical information and contribute to account strategy • Grow and scale the Field Engineering team through documentation, process optimization, and peer upskilling • Advise customers and provide hands-on support for Dataiku platform architecture, deployment, operations, usage best practices, security, data management, compute resources, MLOps, and monitoring • Troubleshoot product implementation within client systems • Record and communicate feature requests to Product and R&D • Advise client technology leaders on companion technologies and Dataiku strategies • Support innovative Dataiku approaches including edge computing, deep learning, and advanced MLOps

🎯 Requirements

• 7+ years of experience in a customer-facing technical role • Comfort and confidence in client-facing interactions • Ability to work both pre-sale and post-sale • Strong Linux system administration experience, including networking • Experience with authentication and authorization systems such as LDAP, Kerberos, AD, and IAM • Hands-on experience with AWS, Azure, and GCP cloud services • Hands-on experience with Kubernetes for setup, administration, troubleshooting, and tuning • Experience with Hadoop and/or Spark for setup, administration, troubleshooting, and tuning • Experience with Python • Some knowledge of Java is nice to have • Some knowledge of MLOps

🏖️ Benefits

• Stock options • Medical, dental, and vision plans • Flexible spending accounts • Pre-tax commuter benefits • 401k company match • Paid vacations and sick leave • Paid parental leave • Employer-paid disability coverage • Additional health and wellbeing perks and benefits • Commission or other variable compensation may be available for eligible roles