Client Partnerships Manager

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dataSpring Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

📣 Marketing

☁️ SaaS

B2B • Marketing • SaaS

dataSpring is an Asia-focused market research and online panel provider. It offers expansive coverage across 12 countries and 2 million+ active panelists, supplying researchers with proprietary panels, third-party partners, and API integration. dataSpring provides a mobile research platform, 24/7 regional operations support in local languages, a Quality Check System for data validity, downloadable panel books, and insights content (blogs and podcasts) targeted at businesses conducting surveys and market research in Asia.

📋 Description

• Serve as the primary relationship owner and strategic partner for an assigned portfolio of healthcare clients • Develop comprehensive understanding of clients’ organizations, objectives, operating environments, stakeholders, and DataSpring solution usage • Build trusted relationships with executive, operational, technical, and procurement stakeholders • Create and maintain strategic account plans, engagement cadences, performance reviews, and executive business reviews • Define, track, and communicate client success measures demonstrating the value of DataSpring solutions • Drive product and service adoption, utilization, workflow integration, and value realization • Provide actionable insights, recommendations, and industry perspectives in partnership with Product, Analytics, and subject-matter experts • Identify adoption and value-realization barriers and coordinate internal resources to address them • Support client communication and change management for product enhancements and platform transitions • Monitor account health, identify risks, develop mitigation plans, and support renewal readiness • Identify expansion opportunities, broader adoption, new use cases, and deeper organizational engagement • Act as the internal voice of the client across DataSpring • Coordinate cross-functional account teams, ownership, timelines, and follow-through • Support transitions from implementation to ongoing partnership management • Communicate client needs and feedback to Product teams and support roadmap discussions • Lead resolution of significant client issues, risks, and escalations • Maintain accurate account information in Salesforce • Apply portfolio segmentation and account-management standards • Share client trends, feedback, and market intelligence • Contribute to Client Partnerships playbooks, processes, reporting, and best practices

🎯 Requirements

• Bachelor’s degree in business, healthcare administration, or a related field • Five or more years of experience in account management, client success, client partnerships, healthcare consulting, or another strategic client-facing role • Experience managing complex business-to-business client portfolios, preferably in healthcare, healthcare technology, SaaS, data, or professional services • Demonstrated success building relationships with executive, operational, technical, and procurement stakeholders • Strong strategic account-management capabilities, including account planning, stakeholder mapping, business reviews, client health assessment, and risk mitigation • Experience driving client adoption, retention, renewals, value realization, and growth • Commercial awareness and ability to identify client needs, whitespace, and qualified expansion opportunities • Ability to connect product and service capabilities to client business objectives and communicate measurable value • Experience leading cross-functional teams and coordinating complex client initiatives without direct authority • Strong business judgment and problem-solving skills; ability to navigate ambiguity, competing priorities, and sensitive client situations • Excellent written, verbal, and presentation skills • Ability to synthesize client, product, operational, and performance data into insights, recommendations, and action plans • Experience with health plans, provider organizations, or healthcare administrative solutions strongly preferred • Familiarity with provider data, credentialing, directory management, network management, coordination of benefits, or related healthcare processes preferred • Ability to travel up to 30% of the time

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) with company contributions and matching • Paid parental leave • Tuition assistance • Generous paid time off • Professional growth support • Fully remote environment