Vice President – Service Delivery

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $145.6k - $156.5k / year

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline and Global staff • Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization • Ensure adherence to standardized workflows and compliance requirements across all sites • Partner with Workforce Management to forecast labor needs and ensure appropriate staffing • Interpret regional KPI trends and create action plans to improve performance • Lead continuous improvement initiatives and support transformation pilots • Respond to operational escalations routed through Account Management • Partner with NOC, Training, Implementation, Product, Account Management, Go-To-Market, and Compliance teams • Coach and develop Managers and emerging leaders • Drive adoption of digital and global workflows • Design and evolve the service delivery operating model • Lead large-scale delivery transformations involving standardization, automation, and technology enablement • Scale delivery capabilities without linear increases in cost or headcount • Review, assess, and resolve negative and neutral customer service surveys • Analyze monthly regional budgeting and accounting reports, including Cognos, to maintain budget and expenditure controls • Analyze financial performance and quality reports and explain variances • Oversee hiring, training, motivation, coaching, development, discipline, and termination of associates within the reporting structure • Success metrics include SLA, quality, cost, scalability, operational leverage, transformation execution, engagement, and retention

🎯 Requirements

• Significant experience leading multi-site healthcare or large-scale operations teams • Strong leadership capabilities with the ability to develop leader-of-leaders • Fluency in operational KPIs and data-driven decision making • Experience leading compliance-driven, standardized workflows • Ability to manage change and scale new processes across diverse teams • Strong collaboration skills across cross-functional partners • Experience in HIM, ROI, or similar regulated operational environments (bonus) • Experience leading transformation or standardization programs (bonus) • Lean/Six Sigma background (bonus) • Must be eligible to work in the United States; this job is not eligible for employment sponsorship • May be subject to post-offer health screenings and proof and/or completion of vaccinations

🏖️ Benefits

• Total rewards strategy • Equal Employment Opportunity employer • Post-offer health screenings and vaccinations as required by clients • Reasonable accommodations for individuals with physical and mental disabilities • Optional anonymous demographic questions that do not affect the application process