Quality Assurance Program Lead – Training, Development

🔥 6 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $24 - $36 / hour

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $750M Post-IPO Debt - DaVita on 2025-05

Healthcare • Healthcare Insurance • SaaS

DaVita Kidney Care is a healthcare services company that provides kidney dialysis and related clinical services to patients with chronic kidney disease and end-stage renal disease. The company operates dialysis centers, employs clinical and operations staff, and offers career programs, benefits, and training for employees. DaVita emphasizes a culture called The DaVita Way, focuses on community and patient care, and supports veterans, students, and career growth. It provides comprehensive benefits and development programs for teammates and recruits for clinical, operations, and corporate roles.

📋 Description

• Analyze assessment, quality assurance, and operational data to identify performance trends, learning needs, and improvement opportunities • Translate data and findings into actionable recommendations for learning programs, tools, resources, and operational support • Partner with Program Leads to design and implement solutions that improve learning outcomes, teammate performance, and program effectiveness • Establish and maintain feedback loops among Learning and Development, Quality, and Operations • Monitor implemented solutions and recommend adjustments based on results • Develop, document, and maintain quality standards, evaluation criteria, and governance processes • Coordinate and facilitate evaluator calibration activities • Create evaluator guidance and quality resources • Develop and maintain PIE job aids, reference materials, and support resources • Promote adoption and effective use of PIE • Design, develop, and manage AI-powered PIE agents and learning support tools • Coordinate development, testing, implementation, and improvement of technology-enabled learning solutions • Maintain organized, accurate, and current learning and quality resources • Review resources for outdated, duplicate, missing, or inaccessible content • Coordinate updates with subject matter experts and content owners

🎯 Requirements

• Experience supporting learning and development, quality assurance, program management, operational improvement, or a related function • Experience applying adult learning principles, particularly in evaluating learning outcomes or program effectiveness • Experience analyzing data and communicating findings to stakeholders • Experience coordinating projects or programs involving multiple stakeholders • Experience developing roadmaps and moving initiatives from planning through execution • Strong written, verbal, and facilitation skills • Travel 1–2 times per year to Denver, Colorado is required • Call center or Customer Service QA experience preferred • Experience with quality assurance governance, evaluation criteria, or evaluator calibration preferred • Experience developing learning resources, job aids, or performance-support tools preferred • Experience using AI, automation, or other technology to improve processes and outcomes preferred • Experience supporting knowledge management or maintaining shared learning repositories preferred • Familiarity with PIE or similar performance-insight and quality platforms preferred • Experience working across Learning and Development, Quality, and Operations preferred • Critical thinking, data analysis, program and project management, learning effectiveness, quality assurance, AI and technology fluency, continuous improvement, stakeholder partnership, communication, adaptability, organization, attention to detail, and WE CARE behaviors

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Headspace® access • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses through DaVita’s StarLearning platform