Quality Assurance Program Lead – Training, Development

🔥 12 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $24 - $36 / hour

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Analyze assessment, quality assurance, and operational data to identify performance trends, learning needs, and improvement opportunities • Translate data and findings into actionable recommendations for learning programs, tools, resources, and operational support • Partner with Program Leads to design and implement solutions that improve learning outcomes, teammate performance, and program effectiveness • Establish and maintain feedback loops among Learning and Development, Quality, and Operations • Monitor implemented solutions and recommend adjustments based on results • Develop, document, and maintain quality standards, evaluation criteria, and governance processes • Coordinate and facilitate evaluator calibration activities • Create evaluator guidance and quality resources • Develop and maintain PIE job aids, reference materials, and support resources • Promote adoption and effective use of PIE • Design, develop, and manage AI-powered PIE agents and learning support tools • Coordinate development, testing, implementation, and improvement of technology-enabled learning solutions • Evaluate tool effectiveness and guide future enhancements • Maintain organized, accurate, current learning and quality resources • Review and coordinate updates to shared knowledge materials

🎯 Requirements

• Experience supporting learning and development, quality assurance, program management, operational improvement, or a related function • Experience applying adult learning principles, particularly in evaluating learning outcomes or program effectiveness • Experience analyzing data and communicating findings to stakeholders • Experience coordinating projects or programs involving multiple stakeholders • Experience developing roadmaps and moving initiatives from planning through execution • Strong written, verbal, and facilitation skills • Preferred: experience with quality assurance governance, evaluation criteria, or evaluator calibration • Preferred: experience developing learning resources, job aids, or performance-support tools • Preferred: experience using AI, automation, or other technology to improve processes and outcomes • Preferred: experience supporting knowledge management or maintaining shared learning repositories • Preferred: familiarity with PIE or similar performance-insight and quality platforms • Preferred: experience working across Learning and Development, Quality, and Operations • Call center or Customer Service QA preferred • Travel 1–2 times per year to Denver, Colorado is required

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Headspace® access • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses through DaVita’s StarLearning online training platform