Care Coordinator, Expert

🔥 49 minutes ago

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments • Perform outbound calls and respond to inbound calls from patients, providers, and Village resources • Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed • Assist the clinical team with moving patients through the continuum of care by completing tasks as directed • Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs • Communicate directly with patients in a timely and professional manner • Maintain accurate, complete, and confidential documentation • Demonstrate exceptional two-way communication, both oral and written • Act in alignment with DaVita’s mission and values to deliver high-quality patient care

🎯 Requirements

• High school diploma or GED required • 2+ years of experience in a professional office environment • Ability to handle confidential information with discretion and sound judgment • Strong verbal communication skills • Proficiency in Microsoft Office, Excel, and Outlook • Prior experience with Electronic Medical Records preferred • Commitment to service excellence and patient satisfaction • Ability to work autonomously while collaborating effectively with the team • 1–3 years clinical medical office experience preferred • CNA or MA experience is a plus • Experience coordinating care (referrals, care management, etc.) • Familiarity navigating insurance payers • Experience in direct patient care or support.

🏖️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.