Director, Customer Experience – IT

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $98k - $155k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Ensure the delivery of seamless customer experience across all stages and touchpoints in the ITIL Service Lifecycle • Lead the team of Customer Insights Managers and Analysts • Develop customer relationships and partnerships • Help leadership understand the experience of different customer types with IT services • Drive IT to improve customer experience and reduce customer incidents • Lead strategy initiatives to meet VP and CIO expectations • Create company-wide goals to improve customer experience • Carry out VP and CIO expectations • Build a streamlined customer experience across all departments • Identify ways to increase customer satisfaction and brand loyalty • Collect and analyze data to support well-informed business decisions • Perform other duties as assigned

🎯 Requirements

• Experience and qualifications appropriate to the Director, Customer Experience (IT) role, including customer experience, IT services, and data analysis capabilities • Ability to develop customer relationships and partnerships • Ability to analyze customer experience data and make well-informed business decisions • Ability to lead teams and strategy initiatives • Ability to improve customer satisfaction and reduce IT customer incidents • Willingness to undergo pre-employment substance abuse testing and background verification checks

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Access to Headspace • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning • Competitive total rewards package • Healthcare coverage