Supervisor, IKC Operations

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $80.2k - $94k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Directly supervise Care Coordinators and Engagement Specialists in day-to-day operations • Provide onboarding, training, coaching, and continuous development • Conduct recurring 1:1s with direct reports • Complete teammate evaluations and establish quarterly and annual goals • Manage hiring, promotions, performance management, and other employment activity • Organize, monitor, evaluate, and manage team and individual workflows • Ensure CHE outreaches, patient engagement targets, and care coordination tasks meet goals • Foster a positive and fulfilling work environment • Collaborate with direct reports, peer supervisors, and upper management on professional development goals • Use Tableau and ROS/CC Supervisor Reports to identify trends and address performance barriers • Track team success in achieving operational goals • Review and approve time for non-exempt direct reports • Track overtime, attendance, and PTO • Maintain confidentiality and integrity of medical and operations records

🎯 Requirements

• High School Diploma required • Bachelor's Degree preferred • Minimum of two (2) years' supervisory experience required • Remote teammate supervisory experience preferred • Healthcare industry supervisory experience preferred • Minimum of one (1) year's project management and/or project implementation experience required • Minimum of one (1) year's experience demonstrating strong understanding of commercial insurance plans and benefits, including PPO, HMO, POS, EPO, and Indemnity • Understanding of government insurance programs, including Medicare and Medicaid • Track record of developing growth strategies and solving operational problems • Experience driving results with a team • Experience with root-cause analysis and flow charts • Excellent communication and interpersonal skills • Intermediate computer skills • Proficiency in MS Word, Excel, PowerPoint, and Outlook • Ability to handle and maintain confidential information and/or issues using sound discretion and judgment

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Access to Headspace® • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses through DaVita’s Star Learning platform • Competitive total rewards package • Healthcare coverage