Supervisor, IKC Operations

🕒 August 10

☕ Washington – Remote

☕ Washington – Remote

💵 $80.2k - $94k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 30%

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Supervise the daily operations of Care Coordinators and Engagement Specialists for the Chronic Kidney Disease program • Drive patient engagement and support Integrated Kidney Care priorities • Develop a high-performing team • Provide onboarding, training, coaching, and continuous development • Conduct recurring 1:1s with direct reports • Complete teammate evaluations and establish quarterly and annual goals • Manage hiring, promoting, and performance management activities • Organize, monitor, evaluate, and manage team and individual workflows • Ensure CHE outreaches, patient engagement targets, and care coordination tasks remain on track • Foster a positive work environment • Collaborate with direct reports, peer supervisors, and upper management on professional development goals • Use Tableau and ROS/CC Supervisor Reports to identify trends and address performance barriers • Track operational goal achievement and team success • Review and approve time for non-exempt direct reports • Track overtime, attendance, and PTO • Maintain confidentiality and integrity of medical and operations records

🎯 Requirements

• High School Diploma required; Bachelor's Degree preferred • Minimum of two (2) years' supervisory experience required; remote teammate supervisory preferred; healthcare industry supervisory experience preferred • Minimum of one (1) years' project management and/or project implementation experience required • Minimum of one (1) year experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required • Track record of developing strategies around growth and operational problem solving • Partnerships and influence are a part of your leadership tool set • Experience driving results with your team • Experience using root-cause analysis and flow charts to track team success • Excellent communication and interpersonal skills • Intermediate computer skills • Proficiency in MS Word, Excel, PowerPoint, and Outlook • Ability to handle and maintain confidential information and/or issues, using sound discretion and judgment

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Headspace® access • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses through DaVita’s Star Learning platform