Director of Enrollment

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Daymark Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Daymark Health is a supportive cancer care organization that focuses on empowering patients through their cancer journeys. They offer personalized care tailored to individual needs, connecting patients with their primary care physicians, oncologists, and care teams for a seamless experience. Services include in-home care, symptom management, 24/7 support, and navigation of social support resources, ensuring comprehensive assistance throughout the treatment process.

📋 Description

• Hire, manage, and develop a team of Enrollment Specialists, creating a repeatable new-hire ramping playbook and coaching standards • Own the enrollment funnel end to end with clinical and market leadership, refining it based on performance data • Build and maintain the team’s Salesforce instance and integrate enrollment into new patient workflows • Establish and track KPIs through dashboards providing leadership visibility into team and funnel performance • Implement coaching and quality assurance through call monitoring, feedback loops, and ongoing training • Partner with Marketing, Clinical, and Market Operations teams on patient acquisition and market growth goals • Scale enrollment operations across markets with documented, repeatable systems and processes

🎯 Requirements

• Background in sales, enrollment, or patient engagement/access with a record of meeting or exceeding outreach and conversion targets • Healthcare, health tech, or patient-facing services experience preferred • Familiarity with care navigation or complex patient populations is a plus • Direct experience managing individual-contributor teams in a high-volume, metrics-driven environment • Deep hands-on Salesforce administration experience • Experience with workflow design and reporting • Ability to build and refine scalable processes and systems from the ground up • Ability to analyze call metrics and funnel data, test solutions, and support operational changes • Empathetic, accountable leadership and strong follow-through • Comfort with ambiguity in a fast-paced, evolving startup environment • Passion for improving the experience of people navigating a cancer diagnosis

🏖️ Benefits

• Performance-based variable compensation package • Fully remote work arrangement