Technical Support Engineer, L1

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 0%

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DDN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔧 Hardware

💰 $300M GROWTH EQUITY VC on 2025-01

Artificial Intelligence • Hardware

DDN is a global provider of high-performance data infrastructure and an advanced data intelligence platform built for demanding AI and GPU workloads. DDN delivers purpose-built hardware (e. g. , AI400X systems) and software solutions (EXAScaler, Infinia, Data Intelligence Platform) to power AI factories, sovereign AI, hyperscalers, and supercomputing environments, optimizing GPU utilization and end-to-end AI pipelines. The company serves enterprises and cloud providers across industries including automotive, financial services, life sciences, media & entertainment, higher education, and the public sector, emphasizing data sovereignty, multi-tenant cloud deployments, and performance at scale.

📋 Description

• Provide first-level technical support for Tintri storage solutions • Own customer issues from initial intake through resolution or escalation • Troubleshoot hardware, software, interoperability, configuration, and performance issues • Gather and analyze logs, diagnostic data, error messages, system information, and environmental details • Use knowledge bases, scripts, internal tools, product documentation, and established support procedures • Communicate technical findings, action plans, status updates, and recommendations to customers and internal teams • Maintain complete and accurate case histories • Escalate complex or out-of-scope issues to senior support, escalation, or engineering teams • Create and improve knowledge-base articles and reusable troubleshooting content • Monitor assigned service calls and provide follow-up and status updates until resolution or handoff • Collaborate with peer engineers, senior Technical Support Engineers, escalation teams, and engineering • Support a 24x7x365 operation

🎯 Requirements

• Two to three years of enterprise-level technical support experience or an equivalent technical degree and practical experience • Basic familiarity with Linux commands and system troubleshooting • Working understanding of SAN and NAS storage, Unix and Windows operating systems, CPU and memory architecture, disks, and RAID systems • Ability to troubleshoot across applications, operating systems, network switching, and storage components • Working knowledge of TCP/IP networking and troubleshooting • Familiarity with virtualization platforms such as VMware, Hyper-V, or Platform9 • Exposure to VMware, Microsoft products, NFS, ZFS, Citrix, Cisco, UCS, or Kubernetes preferred • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field, or equivalent work experience • Strong written and verbal English communication skills • Ability to work effectively in a global, highly collaborative, customer-facing support environment • Ability to work assigned shifts in a 24x7x365 global support organization, including weekends and holidays when required

🏖️ Benefits

• Remote work option in Colorado • Shift coverage during weekends and holidays as required

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